Terms and Conditions
A signed estimate is required in order for us to schedule an appointment with you. Upon signing the estimate, please understand that you are agreeing to the following terms and conditions:
Site Access –Please make sure that we have access to the pond.
Electric – Make sure all outlets are GFI protected and working.
Water –Access to a running water spigot will be required.
Minimum charge- $75. Per visit plus travel time if applicable.
If we do not have access to the pond, running water, or electricity, and we are unable to provide the services agreed upon in the estimate, a service charge of $75.00 will be applied and we will work with you to reschedule the appointment.
Pond Refill - We will refill the pond with enough water to re-introduce your fish (At least 6” of Water). For Larger ponds YOU WILL BE RESPONSIBLE FOR FINISHING THE FILLING PROCESS AND PLUGGING IN THE WATERFALL PUMP
( The labor costs are based on this assumption to keep your costs to a minimum).
First Time Customer - To better serve all new customers, we will perform a complete drain, power spray, and cleaning of your pond. This will allow us to assess for potential leaks, health of fish, and the overall condition of your pond.
Fish/Ecosystem - Pond work can be stressful on living things in or around your pond. However, some issues are beyond our control and therefore We do not take any responsibility for any loss of fish/plant life.
Pond Surroundings - We do not take any responsibility for any damages that may occur to your pond plants, accents, or surrounding landscape during our visit.
Stream & Pond Leaks - We make every attempt to locate potential leaks during our services. However, a leak may not be noticeable at the time of such service. Additional appointments to address pond leaks will incur additional fees.
General Liability - We absolutely take no responsibility for any issues/problems that cannot be directly related to negligence on the part of our service. This includes, but is not limited to leaks, equipment failure, electrical issues, fish or plant loss, etc.
Travel Time- The charge for travel to appointments will be $75.00 per hour of travel time.
Payment is due before or on the date of service. Cash, Check, Master Card, Visa, Discover, American Express
Removal of Gravel- If there are numerous rocks / small gravel in the bottom of your pond, then you will be charged an $225. hourly rate to remove the rocks and gravel by hand. You must state in advance if you do not wish for this removal of rocks/gravel from the bottom. We are not responsible for any leaks in the pond due to removal of gravel and or rocks. You must inform us in advance if you do not wish to have the rocks/gravel removed.